Arkansas Lawmakers Approve $48 Million Medicaid Customer Service Contract
Arkansas lawmakers approved a three-year, $48 million contract with the Arkansas Foundation for Medical Care to establish a customer service center tasked with answering questions about Medicaid, nutrition assistance, and other state Department of Human Services programs.
Little Rock Pine Bluff, AR, October 16, 2026 —
Arkansas lawmakers approved a three-year contract worth $48 million with the Arkansas Foundation for Medical Care to establish a customer service center for people seeking information about state programs.
The center is tasked with answering questions about Medicaid, nutrition assistance and other programs administered by the Arkansas Department of Human Services. The summary of the contract does not provide further details about the services the center will offer or how people will contact it.
The approval identifies the Arkansas Foundation for Medical Care as the organization contracted to establish the center. It does not specify when the contract begins, when the center is expected to open, or how the $48 million will be allocated over the three-year term.
Additional details about the contract’s terms, performance requirements and oversight were not provided. The information also does not describe how the center will coordinate with existing Department of Human Services services, or whether the contract changes how the agency currently responds to questions about its programs.
The approved contract covers a customer service center intended to address inquiries across several state programs, including Medicaid and nutrition assistance. No further information was available about the expected volume of inquiries, staffing, or measures that will be used to assess the center’s work.
Story summarized from the original created by Tess Vrbin on arkansasadvocate.com, see more information here.
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